Frequently Asked Questions

We accept major credit and debit cards through our secure, encrypted checkout.

Yes. Use the CAD / USD switch at the top of the page. Pieces with a USD price will show it, and any piece without a USD price is shown in Canadian dollars. If every piece in your bag has a USD price, your order is charged in USD. Otherwise it is charged in CAD.

Once your order ships, you will receive an email with a tracking number. You can also check the status on our order tracking page or in your account.

We currently ship to addresses in Canada and the United States.

Shipping is a flat rate of $15 per order. Orders are processed within 2–3 business days. Delivery usually takes 5–7 business days within Canada and 7–14 business days to the United States after dispatch.

Applicable Canadian sales taxes are added at checkout for orders delivered within Canada. Orders shipped outside Canada may be subject to import duties or taxes, which are the responsibility of the recipient.

For hygiene reasons, earrings are final sale. Other items may be returned within 30 days if they are unused and in their original packaging. Sale items are final sale. Please see our full returns policy.

We are so sorry. Please email info@kahscollection.com with your order number and photos of the item and packaging as soon as possible, and we will guide you through the next steps.

Put jewelry on last, after perfume and lotion, and take it off before swimming, showering or exercising. Wipe it gently with a soft, dry cloth and store each piece on its own in a dry pouch or box.