Refund and Returns Policy

Last Updated: [01 Feb 2025]

At Kah’s Collection, we are committed to your satisfaction. If you’re not entirely pleased with your purchase, we’re here to assist. Please review our policy below.

Returns

  • Eligibility: To qualify for a return, items must be unused, in their original packaging, and accompanied by the receipt or proof of purchase. Returns must be initiated within 30 days of the purchase date.

  • Non-Returnable Items: Certain items are exempt from returns, including:

    • Personal goods such as earrings, swimsuits, and undergarments.
    • Tailored or customized items.
    • Gift cards.
    • Sale or clearance items.

Refunds

  • Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.

  • Partial Refunds: Items not in their original condition, damaged, or missing parts for reasons not due to our error may be eligible for a partial refund at our discretion.

Exchanges

  • Defective or Damaged Items: We replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Contact Information] before returning the item.

Return Shipping

  • Responsibility: Customers are responsible for paying return shipping costs unless the item is defective or we made an error with your order.

  • Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted unless the return is due to our error.

How to Initiate a Return or Exchange

  1. Contact Us: Reach out to our customer service team at [Contact Information] to initiate the process.

  2. Return Authorization: Once your return is approved, we will provide instructions on how and where to send your item.

  3. Packaging: Securely package the item to prevent damage during shipping.

Important Notes

  • Proof of Purchase: Always retain your receipt or proof of purchase, as it is required for returns and exchanges.

  • Policy Changes: We reserve the right to modify this policy at any time, so please review it periodically.

Contact Us

For any questions or concerns regarding returns and refunds, please contact us at:

  • Email: [Your Email Address]
  • Phone: [Your Phone Number]
  • Address: [Your Physical Address]